Tekbet Privacy Policy — Your data is our responsibility

Tekbet is a trusted online betting and gaming platform serving users in Bangladesh and other approved regions. This Privacy Policy ("Policy") applies to the Tekbet website, mobile application, and all associated services.

We know your personal information is incredibly valuable. That's why we're fully transparent about how we handle it. This policy explains in detail what data we collect and why, how it's stored, and what rights you have.

By using the Tekbet platform, you agree to this Privacy Policy. If you disagree with any part of it, please discontinue use of the platform and contact us.

Tekbet collects several types of information, which can broadly be divided into two categories — what you provide directly and what is collected automatically.

What you provide directly

Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages you visited, time spent, and games you played.
• Location data: Approximate geographic location (derived from IP address).
• Cookie Information: Browsing preferences and session data.

Tekbet uses your data only for specific, legitimate purposes. No information is collected or used unnecessarily.

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To verify age and identity for fraud prevention and anti-money laundering purposes.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions and resolve any complaints.
• Security: To detect and prevent fraud, account hacking, and other security threats.
• Legal compliance: To meet regulatory requirements.
• Service improvement: To analyze and improve user experience.
• Promotional Communications: To send you special offers and updates, with your consent.

The Tekbet website and app use various types of cookies. Cookies are small data files stored in your browser that help improve site functionality and your overall experience.

Cookies we use

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Tekbet never sells your personal information. However, it may be shared with trusted parties under specific circumstances.

Who Your Information May Be Shared With

• Payment providers: Required information shared with bKash, Nagad, Rocket, and others to process transactions.
• KYC Verification Provider: With authorized agencies for identity verification.
• Law enforcement agencies: When required by legal obligation or court order.
• Technology Partners: Trusted technology providers that support the operation of the site.

All third parties are required to comply with our privacy standards and may only use the information they receive for the specified purpose.

Tekbet does not retain your data beyond what is necessary. Retention periods vary depending on the type of information.

• Account information: For the duration of active account use and up to 5 years after closure.
• Financial Transactions: Generally 5–7 years for legal compliance purposes.
• Communication records: Support-related data for up to 2 years.
• Cookies Data: Varies by cookie type (see previous section).

Once the retention period ends, data is securely deleted or anonymized.

As a Tekbet user, you have several important rights regarding your personal data.

To exercise any of these rights, email us at support@tekbet.ws. We will respond within 30 days.

Tekbet's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a parent or legal guardian believes their child under 18 has created a Tekbet account, please notify us immediately. We will close the account without delay and delete any collected data.

The Tekbet platform may integrate certain third-party services, such as payment gateways or analytics tools. These services operate under their own privacy policies, which Tekbet does not control.

We recommend reviewing the privacy policy of any third-party service before using it. Tekbet only works with trusted and recognized service providers.

Tekbet may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date.

• For significant changes, a notification will be sent to your registered email or via in-app alert.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Contact our support team if you'd like to view a previous version.

For any privacy-related questions, concerns, or requests, reach out to us directly. Our data protection team is available seven days a week.

• Email: support@tekbet.ws
• Live Chat: Available 24/7 via website and app.
• Response Time: Typically within 24–48 hours.

Protecting your data is not just a legal obligation for us — it's a commitment we stand by.